Survey finds 81% of customer support agents say most conversations are never reviewed

Survey finds 81% of customer support agents say most conversations are never reviewed

Solidroad reports that 81% of customer support agents say their conversations go unreviewed, limiting effective feedback and improvement in performance.

Survey finds 81% of customer support agents say most conversations are never reviewed - Stateline Publications

Survey finds 81% of customer support agents say most conversations are never reviewedAsk a customer support agent whether quality feedback helps them get better, and most will say yes. Ask if their conversations actually get reviewed, and the answer changes.In a survey of 500 full-time customer support agents, 81% said most of their conversations are never reviewed for quality. The same agents were clear that feedback works when it reaches them:…

Survey finds 81% of customer support agents say most conversations are never reviewed - The Mexico Ledger

Survey finds 81% of customer support agents say most conversations are never reviewedAsk a customer support agent whether quality feedback helps them get better, and most will say yes. Ask if their conversations actually get reviewed, and the answer changes.In a survey of 500 full-time customer support agents, 81% said most of their conversations are never reviewed for quality. The same agents were clear that feedback works when it reaches them:…

Survey finds 81% of customer support agents say most conversations are never reviewed - Seward Independent

Survey finds 81% of customer support agents say most conversations are never reviewedAsk a customer support agent whether quality feedback helps them get better, and most will say yes. Ask if their conversations actually get reviewed, and the answer changes.In a survey of 500 full-time customer support agents, 81% said most of their conversations are never reviewed for quality. The same agents were clear that feedback works when it reaches them:…