US EditionStubHub to pay $10 million to settle FTC ticket price case
The settlement requires refunds for eligible buyers and bars StubHub from hiding mandatory fees in ticket prices.
- On Thursday, StubHub agreed to pay $10 million to settle Federal Trade Commission allegations that it failed to display full ticket prices to consumers.
- The FTC alleged StubHub violated the 'all-in' pricing rule effective May 12, 2025, by deliberately delaying compliance during the NFL schedule release, a '99th percentile traffic event' for the platform.
- Under the settlement, StubHub must refund eligible customers within 90 days who purchased tickets during the three-day noncompliance window in May 2025, covering two customer groups affected by undisclosed fees.
- StubHub spokesperson stated the company 'strongly disagrees' with the FTC's view, while FTC Chair Andrew Ferguson emphasized the agency's commitment to ensuring consumers receive full price transparency.
- This enforcement action follows a March 2025 executive order from the Trump administration directing the FTC to ensure price transparency at all stages of the ticket-purchase process, signaling intensified regulatory scrutiny.
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The New York LedgerStubHub reaches settlement to refund $10 million to customers over 'deceptive' pricing
StubHub will refund $10 million to consumers and revamp how it displays ticket prices after the Federal Trade Commission accused the company of deceptively advertising live-event tickets without fully disclosing mandatory fees upfront."The Commission’s Fees Rule makes it very clear that the total price of live-event tickets must be disclosed up-front to enable consumers to make fully informed purchasing decisions," FTC’s Bureau of Consumer Prote…
StubHub to Pay $10 Million, Settle FTC Charges on Alleged Deceptive Ticket Pricing
The Federal Trade Commission (FTC) reached a proposed settlement with StubHub, the largest ticket exchange and resale provider in the United States, under which the company will pay $10 million to settle allegations of deceptive ticket pricing. In May 2025, the FTC’s Rule on Unfair or Deceptive Fees went into effect, according to which it is an “unfair and deceptive practice for any business to offer, display, or advertise the price of a live-ev…
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