Proposed Changes To Phone Services For Social Security Beneficiaries Raise Concerns—Again

Proposed Changes To Phone Services For Social Security Beneficiaries Raise Concerns—Again

The Social Security Administration has proposed changes—again—to its phone service options. The agency will require beneficiaries to go online to prove their identity.

SSA push to expand online ID verification for phone services sparks backlash

The Social Security Administration will soon start encouraging callers to use its online identity verification tool for more routine services, arguing in a regulatory filing that the mechanism will help prevent fraud despite pushback.  In a filing earlier this month, the SSA requested approval from the Office of Management and Budget to expand the use of its security authentication pin (SAP) tool for more telephone transactions.  This includes c…

Social Security to make 'in-person' change soon after April backtrack

MILLIONS of Social Security recipients could be forced to abide by a proposed change soon. Should it be implemented, the policy would follow a backtracked move by the Social Security Administration (SSA) in April. GettySeniors could face another Social Security change in August (stock image)[/caption] Detailed in a regulatory filing, the policy seeks to expand multi-step verification for those who get benefits. That expansion includes the genera…

Social Security Administration to Require Digital Identity Verification for Phone Services by 2025

The Social Security Administration (SSA) has announced plans to expand online identity verification requirements for its telephone services, with implementation set for August 18, 2025. The new policy will require callers to generate a one-time Security Authentication PIN (SAP) through their my Social Security online account when conducting routine transactions such as address changes, benefit claim status inquiries, and requests for benefit ver…