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What Is the ‘Software Tax’ and How Is It Affecting Budgets?

The survey found 95% of respondents paid for upgrades they expected to worsen outcomes, while senior engineers spent time on mandated changes.

  • On Tuesday, a report by Origina revealed that large British companies spend 28% of their software budgets on vendor-driven upgrades, migrations, and licensing changes they would not have actively chosen.
  • Origina CEO Tomas O'Leary noted that "saying yes is often a rational response" when the alternative is losing system support; 80% of companies fear leaving a major vendor would disrupt business operations.
  • Senior engineering staff frequently divert time to vendor-mandated changes rather than innovation work, while 91% of companies retired fully functional hardware in the past three years to comply with support deadlines.
  • Liberty Mutual CIO James McGlennon described these recurring costs as a "software tax," explaining that "every year it repeats is a year those people aren't working on the initiatives that actually differentiate the business."
  • Nearly 82% of respondents support software support obligations similar to EU hardware repairability standards, signaling demand for legislation to protect enterprise customers from restrictive vendor mandates.
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  • 57% of the sources are Center
57% Center

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BizToc broke the news on Tuesday, October 20, 2026.
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