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Smarsh Scales Salesforce's Agentforce After Delivering Strong Customer Support Results

Summary by Financial Post
Smarsh’s AI agent, Archie, hits a 72% self-service deflection rate; its internal workflow agent, Emmy, is saving support representatives more than 7 hours per case PORTLAND, Ore. — Smarsh, the global leader in communications data and intelligence, helps regulated organizations, including many of the world’s largest banks, insurers, and government agencies, capture and act on […]

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Financial PostFinancial Post
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Smarsh Scales Salesforce's Agentforce After Delivering Strong Customer Support Results

Smarsh’s AI agent, Archie, hits a 72% self-service deflection rate; its internal workflow agent, Emmy, is saving support representatives more than 7 hours per case PORTLAND, Ore. — Smarsh, the global leader in communications data and intelligence, helps regulated organizations, including many of the world’s largest banks, insurers, and government agencies, capture and act on […]

·Toronto, Canada
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Financial Post broke the news in Toronto, Canada on Thursday, September 3, 2026.
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