Sky announces 2,000 jobs at risk at its customer service centres
- Sky has announced plans to cut 2,000 jobs at its customer service centres, closing three call centres in Stockport, Sheffield, and Leeds Central due to increased digital service usage.
- Sky expects the number of customer service calls to decrease from 25 million to around 17 million annually by 2029, a decline of nearly a third.
- Sky will make a multimillion-pound investment in its Livingston site to create a centre of excellence for customer service, enhancing digital capabilities.
- Around 7% of Sky's overall workforce will be affected by these changes, following a previous announcement of 1,000 job cuts last year due to decreased demand for satellite installations.
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Total News Sources60
Leaning Left6Leaning Right3Center20Last UpdatedBias Distribution69% Center
Bias Distribution
- 69% of the sources are Center
69% Center
L 21%
C 69%
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