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Sky announces 2,000 jobs at risk at its customer service centres

  • Sky has announced plans to cut 2,000 jobs at its customer service centres, closing three call centres in Stockport, Sheffield, and Leeds Central due to increased digital service usage.
  • Sky expects the number of customer service calls to decrease from 25 million to around 17 million annually by 2029, a decline of nearly a third.
  • Sky will make a multimillion-pound investment in its Livingston site to create a centre of excellence for customer service, enhancing digital capabilities.
  • Around 7% of Sky's overall workforce will be affected by these changes, following a previous announcement of 1,000 job cuts last year due to decreased demand for satellite installations.
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UK telecoms firm announces major customer service job cuts – how it affects customers

The firm is making big changes to its customer service—what it means for you 📲

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El Economista broke the news in on Thursday, March 27, 2025.
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