ScotRail Apologises After 3,000 Complaints About ‘Not Good Enough’ App Launch

ScotRail app problems may not be fixed by end of the year

The rail operator admitted the launch of the app had "not been good enough" but could not say when the problems would be rectified.

ScotRail apologises after 3,000 complaints about ‘not good enough’ app launch

ScotRail apologises after 3,000 complaints about its new app, which left travellers locked out and unable to buy tickets following its July 30…

'We let our passengers down': ScotRail chief apologises over app

ScotRail’s managing director has apologised to travellers for difficulties with its new app, admitting to MSPs it “hasn’t been good enough”.

ScotRail chief reveals cause of chaotic new app launch

More than 3,000 complaints after travellers unable to log on or access tickets

ScotRail app sparks thousands of complaints after chaotic launch

SCOTRAIL has received thousands of complaints relating to its new mobile app since its chaotic rollout in July, The National can reveal.

ScotRail boss admits new app launch 'wasn't good enough'

Joanne Maguire conceeded that the rail operator 'let passengers down' after 3,000 complaints were made with ten days of the app's launch