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SC Asks WhatsApp, Others to List Measures to Prevent Digital Arrest, Related Cyber Crimes

The court said banks must compensate victims when due diligence fails and noted WhatsApp has already acted against 9,400 accounts.

  • The Supreme Court directed WhatsApp and other intermediaries to submit proposals to the Indian Cybercrime Coordination Centre outlining measures to prevent digital arrest scams and related cybercrimes.
  • During the October 29 hearing in the suo motu case 'In Re: Victims of Digital Arrest Related to Forged Documents', a bench headed by Chief Justice of India Surya Kant, alongside Justices Joymalya Bagchi and V Mohana, scheduled the plea for further consideration on November 23.
  • Senior advocate Kapil Sibal reported WhatsApp took action against 9,400 accounts and is developing software to identify suspicious accounts. The CJI urged banks to act as a "protective umbrella" by suspending unusual transactions inconsistent with account history.
  • The RBI must incorporate provisions requiring financial institutions to indemnify victims of digital arrest scams if fraud occurs due to institutional failure in due diligence. Proposed RBI Know Your Customer Amendment Directions will be notified by November 30 and operationalised by December 31.
  • Law enforcement agencies across all states and Union territories must submit reports detailing FIRs registered in digital arrest scam cases, with the DGPs directed to ensure compliance and suggest prevention and prosecution strategies.
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livelaw.in broke the news in India on Tuesday, November 10, 2026.
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