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Ron Pays 20,000 Euros for a Heat Pump, Gets only Shoddy Work.
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In 2025, the Fraud Helpdesk received nearly twice as many reports as in 2024. Ron Idus paid over 20,000 euros for a new heat pump system that was riddled with defects. The installer turned out not to be a certified professional, delivered shoddy work, and is now unreachable. Ron ultimately pays for the repair, which costs another 25,000 euros, out of his own pocket.
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