Türkiye’s Tax Authority Automates Taxpayer Communications With Robotic Systems
4 Articles
4 Articles
The Turkish Revenue Administration (GİB) has begun automating many processes and correspondences using robotic applications. This allows for the automated execution of processes and correspondence through robotic process automation technology, and the transmission of generated documents to recipients via electronic channels. Regarding this matter...
Türkiye’s Tax Authority Automates Taxpayer Communications With Robotic Systems
Türkiye’s Revenue Administration (GİB) has automated tax-related transactions and correspondence using robotic process automation (RPA), delivering more than 200,000 documents to taxpayers without manual staff intervention. The Digital Tax Office offers 261 services, including tax payments, applications, notifications and tax returns. It has recorded more than 750 million visits since its launch, while approximately 18.3 …
The Revenue Administration has automatically generated and sent over 75,000 tax notices to taxpayers via e-notification as part of its robotic process automation system. The system also prepared over 205,000 correction slips without requiring any manual intervention. Minister of Treasury and Finance Mehmet Şimşek stated that digital transformation simplifies taxpayer transactions, speeds up processes, and reduces errors.
The Revenue Administration has automated transactions and correspondence through robotic process automation, delivering over 200,000 documents to recipients without any official intervention. The Digital Tax Office offers 261 services, and the platform has received over 750 million logins.
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