Restaurant Chain May Rethink Controversial 20% Service Charge in some Venues After Customer Pushback – Democratic Accent

Popular restaurant chain may rethink controversial service charge after customer backlash

Ford’s Garage president Billy Downs admitted the chain may reconsider a controversial 20% automatic service charge at select Florida restaurants. Franchisee president Marc Brown defended the mandatory fee, stating it raises employee pay and is disclosed to customers before ordering.

Restaurant chain may rethink controversial 20% service charge in some venues after customer pushback - NEW YORK TIMES POST

NEWYou can now listen to Fox News articles! Ford’s Garage may be reconsidering a controversial policy that automatically adds a 20% service charge to customers’ checks at select Florida restaurants, with the chain’s president acknowledging that some diners are unhappy with the mandatory fee. In an interview with Fox News Digital, Billy Downs said the [...]

Restaurant chain may rethink controversial 20% service charge in some venues after customer pushback – Democratic Accent

Ford’s Garage may be reconsidering a controversial policy that automatically adds a 20% service charge... The post Restaurant chain may rethink controversial 20% service charge in some venues after customer pushback appeared first on Democratic Accent .

Restaurant chain may rethink controversial 20% service charge in some venues after customer pushback

Ford's Garage may reconsider its mandatory 20% service charge at select Florida restaurants after customer backlash, with the chain's president saying "we need to listen to the consumer."

Restaurant Chain May Drop Forced 20 Percent Service Charge After Huge Customer Backlash

Nothing says “we appreciate your patronage” quite like an automatic 20 percent hit on the bill before you’ve even tasted