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Triple Zero Should Be Taken Out of Telstra's Hands, Report Says
The report also calls for domestic roaming, minimum reliability standards and a text option for emergency calls after outages affected millions.
- On Monday, a cross-party Senate inquiry recommended stripping Telstra of its 65-year-old role as the "Emergency Call Person" for Triple Zero, proposing transfer of oversight to a new independent statutory authority.
- The inquiry followed a catastrophic September 2025 Optus outage, linked to two deaths after a firewall upgrade blocked emergency calls for 13 hours, while Telstra suffered a major outage this July.
- Among 11 recommendations, the report urges mandating domestic roaming and introducing "a reliable text-based service option for contacting triple-0 in addition to voice calls," plus an "automatic compensation scheme."
- Greens Senator Sarah Hanson-Young declared, "Australian telcos are now on notice. This is the end of the era of self-regulation," describing the oversight transfer as "nationalisation" and demanding urgent action.
- The committee also called for an independent review of the Australian Communications and Media Authority , noting that modernizing the Telecommunications Act 1997 is a significant task for coming years.
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Triple Zero should be taken out of Telstra's hands, report says
Save (0) Please login to bookmark Close Username or Email Address Password Remember Me A Senate inquiry into Triple Zero service outages has recommended stripping Telstra of its emergency call person function and launching a review into the Australian Communications and Media Authority. Subscribe to Lawyerly to access this article. Already a subscriber? Username or Email Address Pass…
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Total News Sources20
Leaning Left5Leaning Right3Center4Last UpdatedBias Distribution42% Left
Bias Distribution
- 42% of the sources lean Left
42% Left
L 42%
C 33%
R 25%
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