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Read the fine print to decipher Qantas’ new customer-centric strategy

Summary by Ground News
Vanessa Hudson had her fingerprints on many of Alan Joyce's decisions that made him a customer service pariah. Hudson provided the first bit of tangible news on how, under her leadership, customers will receive better treatment. Until now, it has just been an excruciating exercise in watching Hudson and the board invent new ways to say sorry.

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Sydney Morning HeraldSydney Morning Herald
Lean Left

Read the fine print to decipher Qantas’ new customer-centric strategy

It is a gymnastic feat to straddle Hudson’s plans to inject some anaesthetic to Qantas’ customer “pain points” while making good on promises to retain profitability.

·Sydney, Australia
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Bias Distribution

  • 100% of the sources lean Left
100% Left
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Sydney Morning Herald broke the news in Sydney, Australia on Monday, September 25, 2023.
Sources are mostly out of (0)
Stories disproportionately reported by the Left or the Right

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