New Mobile and Broadband Rules for UK Households in 'Huge and Positive' Change - Birmingham Live

New mobile and broadband rules for UK households in 'huge and positive' change - Birmingham Live

Mobile and broadband customers unhappy with their provider can lodge gripes with the ombudsman.

Why telecoms complaints will be resolved quicker in future

New Ofcom rules mean customers will be able to escalate their unresolved complaints to an independent dispute resolution scheme in six weeks.

Ofcom Make it Quicker to Raise UK Broadband and Phone Complaints

The UK telecoms and media regulator, Ofcom, has today confirmed that they will make it quicker for consumers to access Alternative Dispute Resolution (ADR) providers, which are third-party ombudsman schemes that help people to resolve complaints with their phone, broadband and mobile providers. The regulator currently requires that all telecoms service providers – those offering services to consumers and small businesses – must be members of an …

Quicker complaints resolution for telecoms customers, under new Ofcom rules