Professional services sector faces most pivotal moment for 20 years

Employer News:Growth is being left on the table - internal blind spots threaten professional services growth as firms fail to hit revenue targets

Up to 44% of professional services firms missed revenue targets last year Inaccurate forecasting to blame in 30% of cases 27% cite capacity constraints as biggest disruption 32% plan to invest in AI for scheduling and capacity modelling Professional services firms are leaving growth on the table. A report launched today ‘Inside the leadership growth […] The post Growth is being left on the table – internal blind spots threaten professional servi…

Growth is being left on the table - internal blind spots threaten professional services growth as firms fail to hit revenue targets

Up to 44% of professional services firms missed revenue targets last year Inaccurate forecasting to blame in 30% of cases 27% cite capacity constraints as biggest disruption 32% plan to invest in AI for scheduling and capacity modelling Professional services firms are leaving growth on the table. A report launched today ‘Inside the leadership growth agenda’ from Dayshape, including research of 200 senior leaders across mid-to-large firms in the …

When Customer Service Becomes a Brand Moment

Human-centered data and empathy-driven interactions, like when a customer who just lost their beloved dog calls, create emotional micro-moments. Continue reading...

Professional services sector faces most pivotal moment for 20 years

The professional services industry is arguably going through its most critical time in the last 20 years. As it sits on its train to the future, where it jumps off will seal its fate, as each move firms take will be critical to what the industry may look like in the next 10 years. While navigating the next stage is undoubtedly challenging, one thing is clear: action is essential. Firms that ignore the shifting landscape and refuse to adapt are p…