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Royal Mail Workers Told 'Leave Doctors’ and Hospital Letters to Prioritise Parcels'
Royal Mail's prioritisation of special delivery and parcels delays NHS letters due to low uptake of a new barcode system, the Communication Workers Union said.
- Trade union bosses warned the postal service has become "chaotic" with Royal Mail workers allegedly instructed to leave doctors' and hospital letters on racks to prioritize parcels.
- The Communication Workers Union told the Business and Trade Committee that staff face a "retention crisis," with postal workers "working harder than they've ever done in really challenging conditions" to clear daily workloads.
- Union officials described a "pyramid process" where special deliveries and tracked items take precedence over second-class mail, though Royal Mail disputes this, stating first-class mail and 24-hour tracked items share equal top priority.
- Royal Mail owner Daniel Kretinsky asserted "Categorically this is not any management decision," apologizing for delays while noting the company has invested "everything" back into operations to improve service quality.
- Kretinsky, whose EP Group acquired Royal Mail last year, argues that reforming the universal service obligation is essential to fixing service issues, including potential proposals to eliminate second-class post on Saturdays.
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Evening Standard+3 Reposted by 3 other sources
Posties told to leave hospital letters in racks to prioritise parcels – union
The Communication Workers Union told MPs that postal workers are led by a pyramid framework which tells them which deliveries to prioritise.
·London, United Kingdom
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Total News Sources10
Leaning Left3Leaning Right0Center6Last UpdatedBias Distribution67% Center
Bias Distribution
- 67% of the sources are Center
67% Center
L 33%
C 67%
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