Published 12 days ago

Ex-Post Office boss searched for ‘non-emotive words’ to describe Horizon bugs, inquiry hears

Senior figures at the Post Office started calling computer bugs "exceptions" amid complaints from sub-postmasters about the Horizon IT system.
Post Office documents and emails began using terms like "exceptions" and "anomalies" for computer issues after CEO Paula Vennells' suggestion.
Counsel to the inquiry Julian Blake questioned if using "exception" instead of "bug" was deceptive, calling the language "absolutely Orwellian.

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The Guardian

Ex-Post Office boss searched for ‘non-emotive words’ to describe Horizon bugs, inquiry hears

Paula Vennells and senior execs accused of ‘Orwellian’ use of language over computer system’s failingsPaula Vennells, former chief executive of Post Office, and other senior executives searched for “non-emotive” words to describe computer bugs found in the Post Office’s Horizon IT system in an “absolutely Orwellian” use of language, a public inquiry has heard.The inquiry is investigating why the Post Office hounded and prosecuted post office ope…

12 days ago·London, United Kingdom

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Evening Standard

Post Office sought to make Horizon bugs sound ‘non-emotive’, inquiry told

Susan Crichton, the Post Office’s general counsel before resigning in 2013, agreed it demonstrated an ‘element of smoke and mirrors’.

12 days ago·London, United Kingdom

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Sky News UK

Post Office described IT bugs as 'exceptions' to make them sound 'non-emotive', inquiry told

Senior figures at the Post Office began describing computer bugs as "exceptions" as they grappled with mounting complaints from sub-postmasters about its faulty Horizon IT system, it has emerged.

12 days ago·United Kingdom

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The Herald Scotland

Post Office sought to make Horizon bugs sound ‘non-emotive’, inquiry told

Susan Crichton, the Post Office’s general counsel before resigning in 2013, agreed it demonstrated an ‘element of smoke and mirrors’.

12 days ago

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bracknellnews.co.uk

Post Office sought to make Horizon bugs sound ‘non-emotive’, inquiry told

Susan Crichton, the Post Office’s general counsel before resigning in 2013, agreed it demonstrated an ‘element of smoke and mirrors’.

12 days ago

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Ex-Post Office boss searched for ‘non-emotive words’ to describe Horizon bugs, inquiry hears

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Ex-Post Office boss searched for ‘non-emotive words’ to describe Horizon bugs, inquiry hears

Ex-Post Office boss searched for ‘non-emotive words’ to describe Horizon bugs, inquiry hears

Post Office sought to make Horizon bugs sound ‘non-emotive’, inquiry told

Post Office sought to make Horizon bugs sound ‘non-emotive’, inquiry told

Post Office described IT bugs as 'exceptions' to make them sound 'non-emotive', inquiry told

Post Office described IT bugs as 'exceptions' to make them sound 'non-emotive', inquiry told

Post Office sought to make Horizon bugs sound ‘non-emotive’, inquiry told

Post Office sought to make Horizon bugs sound ‘non-emotive’, inquiry told

Post Office sought to make Horizon bugs sound ‘non-emotive’, inquiry told

Post Office sought to make Horizon bugs sound ‘non-emotive’, inquiry told

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