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How Microsoft Outage Is Affecting Police, Airports and Hospitals in the North-West of England
Microsoft said the outage was not caused by a cyber-security incident as it worked to restore email, Teams and other services worldwide.
A global Microsoft outage disrupted key services including Outlook and Teams across 74 countries, with over 130,000 Outlook issues recorded at peak. The widespread disruption, which Microsoft reported as non-malicious, continues to impact users today.
Microsoft executive vice-president Charles Lamanna confirmed the disruption does not stem from a cyber attack. The company is working to resolve internal server instability after applying an authentication patch to its infrastructure.
Across the North West, Police, the NHS, and universities reported significant communication challenges. Cumbria Police advised the public to call 101 for non-emergencies and 999 for urgent reports while email services remain inaccessible.
Microsoft extended the email timeout window to 48 hours to protect delayed messages during recovery. The Government confirmed it is working closely with the company to assess service impacts and maintain contingency plans.
Service capacity remains variable on Friday, with users in around 60 countries still experiencing issues. Microsoft committed to publishing a full post-incident report with root cause analysis once system recovery is complete.