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Payments app Zelle begins refunds for imposter scams after Washington pressure

  • Banks on the payment app Zelle, including JPMorgan Chase and Bank of America, have started refunding victims of imposter scams, responding to concerns by U.S. Lawmakers and the federal consumer watchdog.
  • The reimbursement is a significant change as it exceeds existing legal and regulatory requirements and applies to customers who were tricked into sending money to scammers pretending to be from a government agency, bank, or service provider.
  • Zelle's new policy and changes have satisfied the Consumer Financial Protection Bureau , which had considered compelling lenders to reimburse scams. However, experts suggest that regulations for imposter fraud protections would be more beneficial for customers.
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Channel News Asia broke the news in Singapore on Monday, November 13, 2023.
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