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Patients face challenges when seeking medical care not offered in Nova Scotia: audit
The review found patients face unclear steps and slow responses, and it made eight recommendations to improve the claims program.
On Tuesday, Nova Scotia Auditor General Kim Adair released a report finding that patients seeking specialized medical care unavailable locally face unclear and difficult routes to secure out-of-province treatment.
Adair's review identified duplication of efforts between the Health Department and program administrators that slowed response times, while information about the program was not readily available to physicians or the public.
Patients requiring treatment for eye cancer, lymphedema, gender dysphoria, or lung transplants typically must leave Nova Scotia and advocate for their own care, as the assessment process previously lacked a human-centred approach.
Health Minister Michelle Thompson accepted the recommendations, but NDP health critic Rod Wilson called the two-year implementation timeline "unacceptable," noting the government has known about these issues for five years.
The Department of Health and Wellness plans to implement all recommendations by September 2028, building on a "more user-friendly" informational website launched for the program in March.