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Passengers ‘unlikely’ to get compensation for flight shutdown

ENGLAND AND WALES, UNITED KINGDOM, JUL 31 – A radar failure at the Nats control centre caused over 150 flight cancellations, disrupting thousands of passengers across England and Wales, officials said.

  • A radar-related technical failure at Nats' control centre in Swanwick, Hampshire, grounded more than 150 UK flights and disrupted over 700,000 passengers on Wednesday.
  • The issue arose when a flight plan processing glitch forced a quick switch to the backup system, reducing traffic to ensure safety with no evidence of cyberattack.
  • Although the disruption caused cancellations including 84 departures and 71 arrivals, Heathrow and Gatwick quickly resumed normal operations by Thursday with limited ongoing impact.
  • The Civil Aviation Authority stated passengers are unlikely entitled to compensation as the delay was outside airline control but should be reimbursed for reasonable expenses incurred.
  • The Transport Secretary summoned Nats CEO Martin Rolfe to investigate the failure amid calls for his resignation, while experts noted technical faults are realistically unavoidable but must be examined.
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The Telegraph broke the news in London, United Kingdom on Thursday, July 31, 2025.
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