Southwest Airlines Makes Child Move To Assigned Seat On ‘Empty’ Flight After New Policy Goes Into Effect: 'The Baby's Literally Crying'

Passengers rip airline for new seating policy: 'It is as bad as everyone is saying'

Southwest's assigned seating rollout creates confusion as passengers struggle with seat numbers and new procedures after decades of open seating tradition.

Southwest Airlines Makes Child Move To Assigned Seat On ‘Empty’ Flight After New Policy Goes Into Effect: 'The Baby's Literally Crying'

southwest flight attendant (l) man shares southwest experience (c) SouthWest aircraft (r) Southwest Airlines used to be known for its variety of unique and generous policies. For example, when other airlines began charging for not only checked bags but also carry-ons, Southwest allowed flyers to travel with two checked bags for free. It also had zero change fees, a single-class cabin, and open seating—all things that made the airline stand out a…

Southwest Airlines Under Fire Over Its New Seating Policy

Southwest Airlines is under fire over its new seating policy. The Dallas-based airline transitioned from its open seating policy to assigned seating on January 27. Under the new policy, passengers are not allowed to change their seats, even when there are open rows on an almost empty aircraft. Southwest’s Changing Policies Southwest has long been known for its generous policies. For one, while other airlines charge passengers not just for checke…

Southwest Airlines Plans More Changes as New Boarding System Still Draws Complaints

The airline says it’s refining its new boarding system after passengers reported issues with overhead bin space, family seating, and boarding flow. Southwest Airlines’ new boarding system, introduced in January, has faced criticism from passengers almost from the start. Complaints have ranged from crowded overhead bins to families being seated apart. Now the airline says more changes are coming as it works to refine the process. Early Problems W…

Southwest Airlines tweaks boarding process

(CNN)– Southwest Airlines says it’s addressing concerns about its new boarding process. Some passengers say it’s hard to find bin space given new baggage fees and assigned seats. In an email to customers Southwest says it’s revamping the boarding process for traffic flow. It’s also upgrading to larger storage, and offering labeled bins to customers who pay extra. The airline says it’s open to future tweaks but says its new business model is goi…