Outage at border inspection kiosks causing delays at Canadian airports
- On Sunday, the Canada Border Services Agency reported a kiosk outage beginning at 10:20 a.m., causing delays and warnings of long wait times at multiple Canadian international airports.
- CBSA officials said the failure followed an `unforeseen technical issue during routine systems maintenance`, marking the second outage in five days causing nationwide delays.
- Passengers at Pearson International Airport were warned of longer waits at Terminal 1 and Terminal 3, while Montreal‑Trudeau International Airport deployed a contingency plan with a 15-minute customs wait.
- By early Monday morning the outage had been resolved, the agency said, though CBSA warned travellers could continue to experience delays and no delays were reported at Edmonton International Airport.
- CBSA is investigating the disruption and working with partners to fix it quickly; the agency warned the outage may extend to all Canadian international airports and apologized.
32 Articles
32 Articles
CBSA Resolves Another Outage Affecting Inspection Kiosks at Canadian Airports
The Canada Border Services Agency (CBSA) says it has resolved another system outage that affected its inspection kiosks at airports across Canada on Oct. 2, but travellers may continue to face delays. “The outage has been resolved,” the CBSA said in an Oct. 2 X post around 1:50 p.m. “Travellers may continue to experience delays in the short term as we resume normal processing operations. We thank you for your patience and apologize for any incon…
Canadians warned of travel delays at some airports as border agency reports second outage in a week
The Canadian Border Services Agency reported an outage that is now resolved with its inspection kiosks at several airports on Thursday, for the second time in less than a week. “There is currently a CBSA Primary Inspection Kiosks outage impacting some airports,” the agency said in a post on X at 11:30 a.m. ET Thursday morning. “We are working with partners on fixing the issue. We apologize for any inconvenience this outage may cause and thank yo…
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