US EditionOttawa sets 100-day timeline to fix CRA delays, service issues
Finance Minister François-Philippe Champagne demands the Canada Revenue Agency improve service delays within 100 days amid over 3,000 job losses since last May, officials said.
- Finance Minister François-Philippe Champagne wants to address headaches at the Canada Revenue Agency in 100 days.
- Champagne has asked the CRA to take concrete steps to address service delays, which could mean reallocating or adding personnel and expanding digital options.
- The Union of Taxation Employees says more than 3,000 jobs have been lost at the CRA since May of last year and warns services will only get worse if the planned cuts materialize.
34 Articles
34 Articles
Canada Revenue Agency directed to implement 100-day plan to address call centre delays
The federal finance minister is directing the Canada Revenue Agency to implement a 100-day plan to strengthen services and improve access, saying the service delays at the agency’s call centres “are unacceptable.”
Finance Minister Says CRA Not Meeting Standard With Service Delays, Wants Action
Finance Minister François-Philippe Champagne has directed the Canada Revenue Agency (CRA) to implement a 100-day action plan to address its call centres’ service delays, which he calls “unacceptable.” “Canadians expect and deserve reliable and timely service from the Canada Revenue Agency,” Champagne wrote in a Sept. 2 letter to the Standing Committee on Finance (FINA), saying it has become “increasingly apparent” that the CRA is not meeting Can…
Ottawa tells CRA to fix its call centre problem so more Canadians can reach an agent
The federal government has instructed the Canada Revenue Agency to devise a 100-day plan to improve service at its call centres so more Canadians can get through by phone. The directive follows a CBC story about difficulties reaching an agent.
Prince George Citizen
Ottawa sets 100-day timeline to fix CRA call centre delays
OTTAWA — The federal finance minister said Tuesday he wants to address service delays at the Canada Revenue Agency within 100 days, even as Ottawa plans spending cuts across the public service.
François-Philippe Champagne believes that "the Agency does not respond" to the public's expectation of reliable and rapid service.
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