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Ofcom Opens Probe Into Royal Mail Delivery Failures After Missed Targets
Ofcom said Royal Mail delivered 75.7% of first-class mail next day over 12 months and will review whether further action is needed.
- Postal regulator Ofcom has launched an investigation into Royal Mail regarding its persistent failure to meet crucial delivery targets over the past year.
- Royal Mail's latest quality of service report showed only 75.7% of first-class letters reached their destination the next working day, down from 76.3% the prior year, while second-class deliveries achieved 90.2%.
- Under the watchdog's targets, 90% of first-class mail should be delivered the next day and 95% of second-class post within three working days, despite Ofcom modernizing obligations last July.
- A Royal Mail spokesman said improving service is a top priority, with the company implementing an Improvement Plan backed by £500 million of investment over five years while engaging with Ofcom.
- Ofcom enforcement director Ian Strawhorne stated that while the company is now making progress, service levels remain unacceptable and any financial penalty would reduce funding for service improvements.
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UK regulator probes Royal Mail over missed delivery targets
·New York, United States
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Evening Standard+4 Reposted by 4 other sources
Ofcom launches investigation into Royal Mail delivery target failures
Royal Mail announced last week that it had missed targets for another year running.
·London, United Kingdom
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31 Postcodes Face New Delivery Delays as Royal Mail Fails to Meet...
DOZENS of postcodes have been hit with delivery delays as Royal Mail continues to miss targets. Royal Mail‘s service levels were recently branded as “unacceptab... #news, #uknews, #england, #trends, #postoffice, #royalmail, #flyingeze
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Total News Sources13
Leaning Left4Leaning Right1Center3Last UpdatedBias Distribution50% Left
Bias Distribution
- 50% of the sources lean Left
50% Left
L 50%
C 38%
12%
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