NYC Proposes Rule Requiring Human Option in AI Customer Service

NYC proposes rule requiring human option in AI customer service

The city's consumer agency would require businesses to disclose automated systems and offer a human, with fines starting at $525

NYC Plans Crackdown On AI Customer Service Bots

Gothamist reports: Mayor Zohran Mamdani’s administration is proposing a new rule cracking down on companies using automated chatbots for customer service, requiring businesses to disclose when they use such systems and to allow customers the option of talking with a person instead. The new proposed rule is the first of its kind in the country, according to the Mamdani administration. It would also require such automated customer service systems …

Mamdani takes on AI chatbot ‘doom loops’ in New York

A new rule would require businesses to connect people to a human customer service agent quickly if a chatbot cannot fulfill their requests.

Mamdani Proposal Targets AI Customer Service ‘Doom Loops’ (1)

New York City wants to force companies to tell consumers when they’re interacting with artificial intelligence and other computerized systems, part of a proposal to cut down on customer service “doom loops.”

NYC proposes crackdown down on AI customer service chatbots

Customers would have to be provided the option of speaking with a human. [ more › ]

NYC Proposes First-of-Its-Kind Automated Customer Service Chatbot Regulation

The chatbot rule would require businesses to provide timely and reasonable customer service in addition to offering customers access to a human representative if that service falls short.