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'Nothing like that in Australia': Amid Qantas' IT woes, it's time for proper customer refund protections

Summary by Ground News
Qantas' annual report has revealed just how much more the airline is gouging its customers. The crucial cents-per-kilometre metric leapt almost 40% last year compared to pre-COVID figures. Yet the national carrier's costs, including the fuel expenses it constantly blames for high airfares, have only risen 20% during the same period. The two main divisions responsible for the company's $2.47 billion profit, which netted its executives and directors bumper pay rises, were Qantas mainline international and domestic.

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'Nothing like that in Australia': Amid Qantas' IT woes, it's time for proper customer refund protections

Australian air passengers have no specific protections or service guarantees in the case of cancellations or delays. Time for an overhaul. The post ‘Nothing like that in Australia’: Amid Qantas’ IT woes, it’s time for proper customer refund protections appeared first on Crikey.

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Crikey broke the news in Australia on Friday, September 22, 2023.
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