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NiCE, Salesforce deepen AI partnership for unified service

Summary by IT Brief Australia
NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.
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Monday morning in customer service - an employee answers inquiries directly in Salesforce. In addition to the input field, a ChatGPT 5.0 wizard, which summarizes e-mails, formulates suitable queries and suggests solutions. To save time, he uploads a PDF contract and an internal ticket nippet - the AI assistant generates a professional answer in seconds and is sent with one click. What the employee does not see: The Assiste

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cmotech.ukcmotech.uk
+7 Reposted by 7 other sources

NiCE, Salesforce deepen AI partnership for unified service

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

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IT Brief Australia broke the news in on Wednesday, August 13, 2025.
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