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Adam Summers: Calling 911 over California’s Failed IT Projects

California spent $450 million on a Next Generation 911 system since 2019, but testing revealed operational flaws leading to its abandonment and plans for a costly replacement.

  • This year, California's Newsom administration abandoned the Next Generation 911 system after operational testing showed it 'didn't work', prompting a complete restart, the Sacramento Bee reported.
  • Reporting by the Sacramento Bee found that the regionalized four-sector design used in 2024 tests failed operationally, leading officials to scrap the system.
  • Between 2019 and 2025, the state paid four technology companies over $450 million to build the system while Governor Gavin Newsom promoted telephone service fee increases to finance the upgrade this year.
  • Cal OES plans to seek replacement proposals next year at potentially hundreds of millions more, while Californians continue relying on an antiquated system that risks lives and property.
  • Observers note the 911 failure echoes past state IT collapse, fitting California's broader pattern of costly government projects as nearly half of voters say the state wastes tax dollars.
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16 Articles

Hanford SentinelHanford Sentinel
+12 Reposted by 12 other sources
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Newsom’s 911 debacle is California’s latest failed tech adoption

Dan Walters Commentary: The governmental landscape is littered with information technology projects that have failed to deliver the promised benefits, have experienced huge cost overruns or have been abandoned.

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  • 63% of the sources are Center
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Cal Matters broke the news in Sacramento, United States on Tuesday, December 2, 2025.
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