US EditionMartin Lewis Issues Advice for Online Shoppers Returning Items to 30 Stores
- Martin Lewis warned that 30 major UK retailers, including New Look and The Range, mislead customers about their online return rights in 2025.
- This issue arises because many retailers publish outdated or incorrect return policies online, causing confusion over the 14-day notification and 14-day return periods under the 2013 Consumer Contracts Regulations.
- Lewis clarified that consumers have 14 days after delivery to notify a retailer they want to return an item, and an additional 14 days to send it back, totaling 28 days for a refund.
- He is submitting a dossier of evidence on these misleading return policies to Trading Standards while urging shoppers to verify their rights and be cautious of retailer claims.
- This situation highlights ongoing confusion and risks deterring lawful returns, emphasizing the need for clearer retailer communication and stronger enforcement of consumer rights.
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Keighley News+22 Reposted by 22 other sources
Martin Lewis warning to shoppers at 30 high street chains he says are 'wrong'
Martin Lewis is reporting high street chains including Monsoon, New Look, Home Bargains, The Range and Harvey Nichols to Trading Standards.
·Keighley, United Kingdom
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Coverage Details
Total News Sources27
Leaning Left1Leaning Right2Center19Last UpdatedBias Distribution86% Center
Bias Distribution
- 86% of the sources are Center
86% Center
C 86%
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