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Local Grocery Stores Win on Service but Lag Behind Chains Online, Study Finds

A 5,000-shopper survey found independents win on personal service and fresh food, but chain stores lead in online ordering and loyalty programs.

Summary by WTVR
A recent survey of 5,000 U.S. supermarket shoppers found that 60% shop at independent grocery stores at least occasionally.

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Local grocery stores win on service but lag behind chains online, study finds

A recent survey of 5,000 U.S. supermarket shoppers found that 60% shop at independent grocery stores at least occasionally.

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Perishable News broke the news on Monday, November 2, 2026.
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