US EditionNedgia Enhances Service via Innovative AI Agent with IBM
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EuropapressNedgia, the gas distributor of Naturgy group, has transformed its customer service model with a project by IBM Consulting of digital evolution through the use of agents of Generative Artificial Intelligence, reported the company. Specifically, IBM Consulting has designed and implemented the project with the creation of an innovative contact center based on virtual agents. Read more: https://www.europapress.es/economy/news-nedgia-natur…
Nedgia Enhances Service via Innovative AI Agent with IBM
Nedgia Integrates Generative AI to Revolutionize Customer Service New York and Madrid, July 14, 2025 — In a significant move towards digital transformation, Nedgia, a leading gas distributor under the Naturgy Group, has adopted generative artificial intelligence (AI) to enhance its customer service operations. This innovative project, developed in collaboration with IBM Consulting, introduces intelligent […]
Nedgia, Naturgy's gas distribution company, has embarked on a project to strengthen customer service by incorporating intelligent virtual agents into its customer service departments, both via telephone and digital channels. The development, developed and integrated by the IBM Consulting team, allows the company to "replicate and expand automation use cases, achieving improved service in which the majority of interactions are satisfactorily reso…
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