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Nearly 75 per Cent of London Gatwick Workers Have Received Abuse at Least Once a Month, Survey Finds

The union said alcohol was the biggest trigger, while 98% of surveyed workers backed new powers to ban abusive passengers.

  • Unite launched its "Abuse Doesn't Fly" campaign after a survey of 1,800 aviation workers revealed widespread harassment, with 82 per cent of London Stansted staff reporting monthly abuse.
  • Alcohol is the primary trigger for 95% of cabin crew and 55% of ground staff reporting abuse, followed by flight delays and baggage issues, according to the union's findings.
  • Since Friday, October 30, new Employment Rights Act 2025 laws mandate that airports take reasonable steps to prevent third-party harassment, amid reports of workers being sworn at and spat on.
  • Demanding a national Worker Safety Charter, Unite is calling for coordinated industry bans on disruptive passengers, supported by 98 per cent of surveyed staff.
  • Although the current Aviation Bill addresses disruptive passengers, Unite contends it does not go far enough, calling for more robust legislation to prevent passenger transfers between airlines.
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Braintree & Witham TimesBraintree & Witham Times
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Majority of Stansted Airport workers 'abused at work', union survey finds

Unite says 82 of Stansted Airport workers face monthly verbal abuse, as its Abuse Doesn’t Fly campaign calls for bans on disruptive passengers in aviation.

·Colchester, United Kingdom
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essexlive.news broke the news in London, United Kingdom on Monday, November 2, 2026.
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