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Mother says son's Uber ride to school went off course in alarming trip across Indianapolis
Police are investigating after the boy was dropped about 10 miles from school, and Uber said teen accounts require riders to be at least 13.
On Wednesday, Geralyn Alexander reported an Uber driver canceled her 12-year-old son's ride and diverted him from Guion Creek Middle School, tracking him roughly 10 miles away via Apple AirTags.
The situation began when her son's school bus failed to arrive, prompting her to book an Uber using the teen ride option; about 11 minutes into the trip, she received a cancellation notification.
During the ride, Alexander Facetimed her son and discovered the driver did not match the profile photo; she called 911 after reporting a language barrier, and the driver released her son shortly after.
IMPD confirmed an investigation is underway, while an Uber spokesperson stated, "Alarmed by what's been described. We can't imagine how terrifying this experience must have been and are continuing to look into this report."
Alexander seeks accountability for the driver, though Uber policy requires teen account riders to be at least 13 years old—a requirement her 12-year-old son did not meet.