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Microsoft says services fully restored after global outage

  • Microsoft restored 365 services on Saturday morning after a global outage that began Thursday evening, affecting millions of users across 74 countries including email and Microsoft Teams.
  • A technical issue from "a recent network change" during an earlier capacity upgrade caused the failure, though Microsoft emphasized the incident was "not related to cyber" attacks or artificial intelligence agents.
  • In Britain, the National Health Service and police enacted "robust contingency plans" to maintain operations, while Downdetector recorded more than 130,000 reports of Outlook-related problems at the peak.
  • Acknowledging the severity, Microsoft stated, "We are deeply sorry for the disruption this incident has caused our customers and partners," as engineers managed recovery gradually to process email backlogs.
  • Microsoft will publish a post-mortem "shortly" covering repair items to prevent future outages, as the incident highlights global dependence on one provider's digital infrastructure and ecosystem resilience concerns.
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Lean Right

Microsoft 365 phishing attack: Microsoft's services recently went down for 36 hours, causing inconvenience to users around the world, including India. Now, hackers are taking advantage of this outage to target people. They are tricking them into clicking on dangerous links.

Lean Left

The breakdown is of technical origin and is not due to a cyber attack. Administrations, hospitals and companies have been embarrassed in many countries.

·Montreal, Canada
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Center

The failures began due to a "high load" on the group's infrastructures and affected its Outlook email service, its Teams communication platform and its artificial intelligence assistant Copilot, detailed Microsoft

·Warsaw, Poland
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Gulf News broke the news in Dubai, United Arab Emirates (the) on Friday, November 13, 2026.
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