Microsoft outage continues as planned fixes are not working as expected, company says
Microsoft said 430 million paid subscribers could be affected as engineers battle server failures and restore email, Teams and Copilot access.
- A major Microsoft 365 outage disrupted Outlook, Teams, and Copilot starting Thursday, November 12, persisting into Friday and affecting tens of thousands of users across more than 70 countries, impacting businesses, government agencies, and emergency services worldwide.
- Microsoft executive vice-president Charles Lamanna ruled out cyberattacks, attributing the outage to 'elevated load' after numerous servers became 'unexpectedly unavailable,' straining remaining infrastructure and forcing the company to reroute traffic and restart affected systems.
- Outage tracker Downdetector recorded more than 130,000 reports of Outlook difficulties at peak, while police forces, GP surgeries, and airlines including IndiGo and Air India reported disruptions to email services and activated alternative communication channels.
- Early Friday, Microsoft reported 'marginal success' in recovery efforts after working 'aggressively' to address service degradation; the company continues implementing traffic optimization measures but has not provided a definitive timeline for full service restoration.
- The incident exposes vulnerabilities in centralized digital infrastructure, with experts noting 'knock-on effects' when major providers fail; governments have activated contingency plans while Microsoft continues monitoring progress to restore affected regions to full capacity.
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The Latest: Microsoft says recovery efforts are making progress on worldwide outage
Microsoft said Friday that the outage was affecting a wide range of Microsoft 365 offerings that interact with its Exchange Online and email services. Services including Outlook, Teams and AI assistant Copilot were reported by users to be down. The…
Interruption started on Thursday persisted this Friday with problems in Outlook, Teams and Copilot that company attributes to high load in its infrastructure.
When Microsoft strikes the servers, everything suddenly stops in many offices: no emails in Outlook, no video conferencing in teams, no access to AI assistant Copilot. The recent major global disruption at Microsoft 365 raises once again fundamental questions about the stability of the large US cloud platforms and digital dependency.
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