US EditionMicrosoft boss says company is working to 'win back fans'
Satya Nadella said Microsoft must restore confidence as more than 1.6 billion Windows devices face complaints over quality and stability.
- Microsoft boss Satya Nadella told investors during an earnings call that the company needs to "win back" its Windows fans, acknowledging customer dissatisfaction with the operating system.
- Despite more than 1.6 billion monthly active Windows devices, some users are revolting due to persistent quality control issues and stability concerns affecting the operating system.
- Eroding trust stems from a string of quality failures, with users increasingly frustrated by how Microsoft has integrated Copilot into their working environment.
- Earlier this week, GitHub apologized for reliability problems that prompted Hashicorp co-founder Mitchell Hashimoto to pull his project, calling it "no longer a place for serious work."
- Nadella pledged the company is "hard at work changing the way we work," emphasizing that "Our North Star" remains delivering customer value with quality and innovation.
11 Articles
11 Articles
Microsoft has gone from selling big promises, giving an incredible amount of problems, to talking about something much more basic: fixing what bothers its users. Satya Nadella has recognized, after presenting accounts for the last quarter, that Microsoft is making base changes to recover Windows and Xbox fans, with a rather concrete focus on quality, performance, stability for the main users. This would enter into the Windows K2 program that we …
In publishing its quarterly results, Microsoft's CEO Satya Nadella acknowledged that Windows 11 has lost users en route. He says that the company has to win them back with a more responsive system, fewer ads, and controlled RAM consumption.
Regaining user trust is now the top priority for Microsoft's Windows teams. Project K2 aims to catch up with Linux and SteamOS. [Read more] Subscribe to Frandroid on Google so you don't miss any articles!
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