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Microsoft's AI Chatbot Copilot Leaves WhatsApp on January 15
WhatsApp's new platform policies end support for AI chatbots via its Business API, affecting Microsoft Copilot and other services starting January 15, 2026.
- On November 25, 2025, Microsoft announced it will remove its AI chatbot Copilot from WhatsApp after January 15, requiring users to switch to Copilot mobile apps or the web to continue chatting.
- Following policy changes announced last month, WhatsApp revised platform policies to no longer support general-purpose AI chatbots via its WhatsApp Business API, aiming to reserve resources for other businesses.
- Microsoft recommends exporting Copilot chats on WhatsApp using WhatsApp's built-in export tools before January 15, as chat history won't be preserved after the cutoff.
- The change ends WhatsApp's role as a distribution channel, affecting Microsoft, OpenAI, and Perplexity as OpenAI also plans to wind down its WhatsApp integration in January.
- Businesses can still use AI as WhatsApp's policy targets general-purpose chatbots on the WhatsApp Business API, allowing other integration methods for companies, the company noted.
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13 Articles
13 Articles
Microsoft’s Copilot To Leave WhatsApp On January 15
Chatbot removed due to WhatsApp’s updated platform policies Microsoft said its Copilot AI chatbot will no longer be available on WhatsApp after January 15. Users who want to continue accessing the chatbot will need to switch to Microsoft’s Copilot mobile apps or use the web version, as existing WhatsApp conversations with Copilot will stop working after the cutoff date. The company said the withdrawal is tied to WhatsApp’s revised platform polic…
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