Merchants face internal fraud blind spot, report warns

The Biggest Fraud Risk May Already Be Inside the Business, Warns Chargebacks911

The payments industry has spent years building walls through fraud filters, AI detection, behavioral biometrics, 3D Secure and machine learning that have all been designed to stop threats arriving from outside. New research from Chargebacks911, a global leader in dispute resolution and chargeback management, suggests many merchants have spent years defending against the wrong threat. The 2026 Chargeback Field Report, based on proprietary survey …

Merchants face internal fraud blind spot, report warns

Fewer than four in ten affected merchants are monitoring employee fraud, leaving seasonal hiring spikes to widen losses from chargebacks and refunds.