Medicare Advantage Plan Member Satisfaction Facing Headwinds; Digital Innovation an Emerging New Solution, j.d. Power Finds

J.D. Power finds that Medicare Advantage plan members face challenges going forward

TROY, Mich. — The Medicare Advantage program has undergone significant policy changes during the past year, affecting deductibles, out-of-pocket costs, provider networks and prior authorization determinations. According to the J.D. Power 2025 U.S. Medicare Advantage Study, released Tuesday, these changes have contributed to increased confusion, lower member satisfaction and a widespread lack of trust among Medicare Advantage plan members.“With s…