Medicaid work rules will stress states' staffing capacity

Medicaid work rules will stress states' staffing capacity

Some states already don't have enough staff to quickly process Medicaid applications and answer enrollees' phone calls. Researchers say they may not be prepared to handle new Medicaid work rules, predicting people will lose coverage as a result.

States Face Another Challenge With Medicaid Work Rules: Staffing Shortages

Katie Crouch says calling her state’s Medicaid agency to get information about her benefits can feel like a series of dead ends. “The first time, it’ll ring interminably. Next time, it’ll go to a voice mail that just hangs up on you,” said the 48-year-old, who lives in Delaware. “Sometimes you’ll get a person who says they’re not the right one. They transfer you, and it hangs up. Sometimes, it picks up and there’s just nobody on the line.” She s…

States Face Another Challenge With Medicaid Work Rules: Staffing Shortages - Health Care Today

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