IRS Managers ‘Voluntarily Downgrade’ Their Roles as Agency Looks to Fill Customer Service Jobs

IRS managers ‘voluntarily downgrade’ their roles as agency looks to fill customer service jobs

The IRS is trying to hire thousands of customer service employees, after raising concerns it won’t have enough staff to keep up with taxpayer phone calls next filing season. The agency is looking to fill 4,500 contact representative positions, according to notices posted this week on USAJobs. These new hires will help resolve problems for taxpayers in person, over the phone or through mailed correspondence. Nearly a quarter of the open positions…

Massive IRS Workforce Cuts Create Service Crisis for Tax Practitioners

The Internal Revenue Service is facing an unprecedented staffing crisis that will fundamentally change how tax practitioners interact with the agency and manage client expectations.

IRS Posts Thousands of Customer Service Jobs After Downsizing

The IRS has issued job postings for thousands of positions in the taxpayer services division after months of staffing cuts that shrunk the agency’s workforce by about one-quarter.