Martin Lewis blasts water firms over 'c***' communication that leaves millions missing bill support

Martin Lewis blasts water firms over 'c***' communication that leaves millions missing bill support

Martin Lewis has criticised water companies for using confusing language he says is preventing millions of households from accessing financial support with their bills. Appearing before the Public Accounts Committee, the MoneySavingExpert founder said some providers ask customers to supply their “equivalised income” when applying for reduced-rate water tariffs — terminology he described as wholly unsuitable for vulnerable consumers.“If none of u…