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Everything You Need to Know About the New M&S Returns Policy
Marks & Spencer now offers a 28-day return window for refunds on most items, aligning with other UK retailers and improving customer convenience, effective March 24, 2026.
- Marks and Spencer updated its returns policy on March 24, 2026, granting shoppers 28 days to return items for a refund, aligning the business with other major retailers.
- Standard law mandates a 14-day cooling-off period for online purchases; shoppers then have another 14 days to return items, creating a total 28-day window that the store now formalizes.
- The new policy applies to both online and in-store purchases, though sale items, personalised goods, and hygiene-sealed items remain subject to different rules per Statement 12.
- Next has maintained a similar 28-day returns window for a while, and this adjustment helps Marks and Spencer remain competitive while providing shoppers more time to decide.
- For customers concerned about purchasing items that do not suit their needs, the extended window reduces stress and makes the returns process feel more consistent and predictable.
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18 Articles
The Scarborough News+15 Reposted by 15 other sources
Marks & Spencer makes major change to returns policy - here’s what you need to know (aff)
Marks & Spencer has updated its returns policy in a move that brings it closer to other major UK retailers – here’s what’s changed and why it matters.
·United Kingdom
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Coverage Details
Total News Sources18
Leaning Left1Leaning Right0Center12Last UpdatedBias Distribution92% Center
Bias Distribution
- 92% of the sources are Center
92% Center
C 92%
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