The index, which measures the willingness of customers to recommend their company (NPS), has grown two points since the end of 2025, reaching a score of 21.3, compared to 10.7 for the rest of the market.
The index, which measures the willingness of customers to recommend their company (NPS), has grown two points since the end of 2025, reaching a score of 21.3, compared to 10.7 for the rest of the market.
Mapfre occupies the first position in the market in the latest ICEA Car Insurance Customer Experience Barometer, corresponding to July 2026, making it the most recommended car insurer for its customers in Spain.