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Major UK toy retailer introduces £2 fee for customers under new rule
Customers who miss the collection window will be charged £2, and Smyths says refunds on the remaining balance can take up to five working days.
- Smyths Toys Superstores has introduced a £2 non-collection fee for click and collect orders not retrieved within two days of purchase.
- The retailer operates more than 120 stores in Ireland and beyond, with more than 300 locations across Europe, necessitating streamlined inventory management.
- Under the new policy, uncollected orders are cancelled automatically; however, Smyths specified the "non-collection fee does not apply to pre-orders or partial/short-picked orders."
- Customers seeking refunds face delays, as the release of remaining funds can take up to five working days, outside Smyths' control.
- Recently announcing plans for a new store in High Wycombe, Smyths remains the "fastest growing toy retailer" with continued expansion across its portfolio.
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Leaning Left1Leaning Right0Center35Last UpdatedBias Distribution97% Center
Bias Distribution
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97% Center
C 97%
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