Holland & Barrett Climbs Higher in UK’s Top Ten for Customer Satisfaction

Holland & Barrett climbs higher in UK’s top ten for customer satisfaction

Placed 6th in July 2025 UK Customer Satisfaction Index, alongside John Lewis, M&S and First Direct

M&S unseated as John Lewis reclaims customer satisfaction crown

John Lewis has overtaken M&S to become the UK’s highest-ranked retailer in the latest UK Customer Satisfaction Index (UKCSI), released this week. The department store secured a score of 86.7…

John Lewis overtakes M&S as best retailer for customer satisfaction - Retail Gazette

John Lewis has unseated M&S as the top scoring retailer in the latest UK Customer Satisfaction Index (UKCSI), bolstered by the return of Never Knowingly Undersold. The department store chain scored 86.7 out of 100 in the bi-annual customer satisfaction index, ranking it third across all sectors and clinching the top spot by any retailer. The score puts John Lewis ahead of its rival M&S, which had previously overtaken the department store chain a…