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M&S says customers' personal data taken by hackers

  • Marks & Spencer confirmed that hackers stole some personal customer data during a major cyberattack detected on April 22, 2025.
  • The attack forced M&S to take systems offline and disrupted operations, with speculation about ransomware by the group Scattered Spider.
  • The breach affected customers' names, birth dates, addresses, emails, and order histories, while payment and password data remained secure.
  • Since April 25, M&S has suspended all online and app orders, causing stock shortages, while shares fell over 14 percent, wiping more than £1 billion in value.
  • M&S is investigating the incident with authorities, informing customers they need not act but should stay alert for phishing risks related to the stolen data.
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Cybersecurity Dive broke the news in on Tuesday, May 13, 2025.
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