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M&S says customers' personal data taken by hackers

  • Marks & Spencer revealed on April 22 that hackers stole some customers' personal data during a damaging cyberattack affecting its UK operations.
  • The attack involved pulling systems offline and data exfiltration, leading to speculation about ransomware, though M&S neither confirmed nor denied this.
  • Additional disruptions included shutdowns of online orders, in-store payment issues, and stock shortages; a group named Scattered Spider is possibly linked to the incident.
  • M&S stated the stolen data could include names, contact details, and order history but excludes usable payment or password information, prompting customers to reset passwords upon login.
  • The Information Commissioner's Office is investigating, and M&S urged no customer action while warning about phishing risks and continuing efforts to restore services.
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The Sun broke the news in United Kingdom on Tuesday, May 13, 2025.
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