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Locked out and charged $385 for getting into my Airbnb — is that fair?

Summary by Nola
My partner and I booked an Airbnb near Joshua Tree National Park for my birthday. On the second day, heavy rain caused the keypad lock to malfunction — we couldn’t enter any information after the first digit.

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Locked out and charged $385 for getting into my Airbnb — is that fair?

My partner and I booked an Airbnb near Joshua Tree National Park for my birthday. On the second day, heavy rain caused the keypad lock to malfunction — we couldn’t enter any information after the first digit.

·New Orleans, United States
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Nola broke the news in New Orleans, United States on Thursday, November 20, 2025.
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