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Waitrose Boss James Bailey to Leave Supermarket Chain in September

James Bailey led Waitrose through the pandemic and cost-of-living crisis, achieving 4.8% sales growth and stabilizing the business before stepping down after over five years.

  • Waitrose managing director James Bailey will leave at the end of September after leading the supermarket for more than five years since joining in 2020.
  • Since 2020, James Bailey guided Waitrose through the pandemic and the cost-of-living crisis, stabilising the business before taking a career break after five and a half years.
  • Company accounts and statements indicate Waitrose recorded a 4.6% revenue rise to £7.3 billion, with Worldpanel data showing 4.8% sales growth to August 10, and was recently named best supermarket for customer service.
  • Tina Mitchell, Waitrose retail director, will step in as interim managing director while John Lewis Partnership begins the successor recruitment process.
  • With momentum regained, Waitrose has pursued store expansion and a £1bn investment plan, overhauling product ranges amid intense competition with rival upmarket grocer Marks & Spencer.
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Waitrose boss James Bailey to leave supermarket chain in September

Mr Bailey has led the upmarket grocery business as its managing director since 2020.

·London, United Kingdom
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After more than five years, the popular retail chain is facing a major change. James Bailey has just announced his departure as managing director.

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Retail Gazette broke the news in on Thursday, August 21, 2025.
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